You will provide exceptional hospitality services at our members-only hotel in Yokohama, ensuring top-quality guest experiences.
[Responsibilities:]
Front desk operations (check-in, check-out, bell services)
Reservation management and guest service coordination
Responding to guest inquiries (email, phone, in-person) and handling complaints
Payment and billing checks
Supervising and supporting staff operations (for managerial roles)
Other hotel operations as required
[Qualifications:]
〇 Japanese language ability JLPT N2 or higher
〇 English communication skills
〇 Hospitality mindset with a positive attitude
〇 Previous hotel or service industry experience
〇 Leadership or managerial experience
Full-time contract employee position
Professional hospitality environment
Growth opportunities and comprehensive support
¥3,000,000 – ¥4,500,000 (experience and skills considered)
3 months (no change in conditions)
〇 English communication skills
〇 Hospitality mindset with a positive attitude
Shift-based (annual working hours: 1,920)
Example shifts: 8:00–17:00 / 13:00–22:00 / 16:00–10:00 (next day)
Overtime: Average less than 20 hours per month
Annual holidays: 120 days (8–12 days/month, shift system)
Paid leave, condolence leave, maternity/paternity leave, childcare leave, caregiving leave
Social insurance (health, employment, pension, worker’s compensation)
Housing allowance (¥20,000–¥32,000 per month)
Commuting allowance (up to ¥150,000 per month)
Qualification allowance
Salary increase (annual), bonuses (twice yearly, July & December; last year: 4.5 months)
Dormitory/company housing system
Corporate pension & savings plan
Employee stock ownership plan with incentives
Education support (70% cost covered)
Cafeteria plan (¥40,000 points annually)
Discounts for company-operated facilities
